Anti-Dandruff Hair Mask

At Neat Everyday, we prioritise your satisfaction and handle all genuine issues with fairness and transparency.

Eligibility for Return, Exchange & Refund

You can request a return, exchange, or refund if:

• The product is damaged, defective, or leaking on arrival
• Notify us within 72 hours of delivery
• The product is unopened, unused, and untampered

Note: Opened, used, or altered products are not eligible for return or exchange.

How to Request a Return or Refund

Contact us via email or WhatsApp within 72 hours and share:

• Proof of purchase (invoice/order confirmation)
• Clear images of the issue
• An unedited unboxing video showing the package and product condition

Inspection & Refund Process

• Once we receive and check the returned item, we will notify you of approval/rejection.
• If approved, refunds will be processed to your original payment method within 7–10 business days.
• Refunds will not be issued for:
• Change of mind or dissatisfaction (unless damaged or defective)
• Damages due to mishandling or improper storage after delivery

Cancellation Policy

• The order may be cancelled within 24 hours of placement, provided they have not been shipped.
• Once an order has been dispatched, it cannot be cancelled. 

Shipping Policy

Neat Everyday currently ships products only within India. International orders are not accepted.

Shipping Charges & Taxes

• Shipping charges may vary by location and weight, and are shown at checkout.
• COD orders may include extra charges, which will be shown at checkout.
• Part-prepaid + COD orders have a fixed, non-refundable handling fee.
• Any local taxes (like octroi or cess) must be paid directly by the customer. We do not cover these.

Order Limits & Refusals

• We may limit quantities per order, customer, or address.
• Orders may be cancelled if flagged for fraud, bulk buying, or policy violations. Customers will be informed via email or phone if applicable.

Shipping & Delivery Timeline

• We dispatch orders via trusted courier partners and share tracking via SMS/email.
• For faster service, we may use local delivery partners depending on the region.
• Delivery usually takes 10–12 working days, but may vary.
• We are not liable for courier delays or misconduct by third-party courier staff, but we can assist in raising complaints.

Packaging & Safety

• All items are packed securely in corrugated boxes.
• If the package looks tampered or leaking, record a 360° unboxing video before opening.
• Share it with your order number via WhatsApp/email within 24 hours.

Delivery Responsibility

We are not responsible if:

• Someone else at the address receives the order
• OTP is shared before delivery
• Damage occurs while opening the box

Claims & Support

• Report any missing/damaged items on the day of delivery. Delayed claims may not be accepted.
• Some items may ship separately and tracking links will be shared accordingly.